Shipping & Returns
General Shipping Information:
At Southern Helm, we're committed to ensuring that our unique marine designs reach you swiftly, safely, and as smoothly as the ocean waves. We appreciate your trust in us, and we make every effort to deliver your order as promised.
-Standard shipping orders are processed within 1-3 business days and typically arrive within 3-5 business days.
-Express shipping orders are processed within 1 business day and typically arrive in 2-3 days
We're excited to offer our marine-inspired pieces to fans all over the world. International orders are typically processed within 3-5 business days and can take anywhere from 7-14 days to arrive, depending on the destination.
Please note: All international shipping costs, customs duties, and additional fees will be borne by the customer.
Tracking Your Order:
Once your order has been shipped, we will send you an email with tracking information so you can follow your package's journey to you.
Shipping rates vary based on location and the weight of the order. All shipping rates will be displayed at checkout before finalizing your order.
While we strive to ensure timely deliveries, there may be delays due to unforeseen circumstances, including weather conditions, carrier delays, or customs inspections for international orders. We appreciate your patience and understanding in such situations.
Your items are carefully packaged to ensure they reach you in perfect condition. In our ongoing commitment to sustainability, we aim to use eco-friendly packaging whenever possible.
Return & Exchange Policy
Here at Southern Helm, we do accept returns and exchanges. You must contact us within 7 days of the delivery date. This will be confirmed by the tracking information associated with your order. Please always take the time to double check your order as it comes in, as we are human and sometimes make mistakes. We ask that any items being returned to us for any reason have active tracking within 10 days of when the return label was sent. If the item(s) are not showing movement by that time, the return process will be voided & the item(s) will no longer be eligible for return/exchange/shop credit/etc.
- Item(s) must be in original condition as delivered; unworn, unwashed, etc. Items not in this condition will not be acceptable for return or exchange.
- Damaged and defective product must be reported within 7 days of receipt to be eligible for replacement. Please contact us with your order number and detailed photos of the defect and we are happy to help. We do not replace items that have been washed or worn.
- Quantities may be limited on sale merchandise. Therefore, all sale merchandise is sold as a final sale and unfortunately may not be exchanged/returned. Gift cards and customized orders are also final sale and unable to be returned, refunded or exchanged.
- We only accept returns or exchanges on orders from our website, or if an invoice was sent by one of our team members.
- Shipping cost are non-refundable. If you return an order for a refund/shop credit, you will receive a refund, less the cost to ship your order.
- If the total value of your exchange is greater than the value of the returned items, we will invoice you for the difference.
- If you are returning any item for an exchange, the exchange item will not be mailed until the return label tracking is active. No exceptions. Refund request cannot be completed until the items are in hand at the shop and have been checked over.
- Please contact customer service for returns or exchanges and include the following information:
- Order Number
- Reason for Return or Exchange
- Item you would like in exchange, if applicable.
If you have any questions about your order, shipping times, or anything else, feel free to contact us directly. Our dedicated team is always here to assist you.